Refund, Return & Replacement Policy

Rahul Enterprises HYD does not offer refunds as a general policy. A refund will only be considered in exceptional circumstances where the product is eligible under this policy and has been returned in the required condition.

Placing an order on our website constitutes an acknowledgement that you have reviewed the product details, specifications, images and applicable terms before making the purchase.

A return will only be considered if the product is:

• 100% unused
• Not installed
• Not damaged
• Not altered or modified
• Not cut, drilled, assembled or otherwise changed
• In its original condition
• In its original packaging, wherever applicable
• Accompanied by the original invoice/order details
• Suitable for resale in the condition in which it is returned

No refund will be authorized if the returned product has been used, installed, damaged, altered, modified, cut, drilled, assembled or otherwise changed after delivery. This includes damage caused during installation, handling, customer-arranged transportation, storage, modification, cutting or fitting, or improper use.

Customers must contact Rahul Enterprises HYD within 24 hours of delivery to report a product issue or request a return, providing:

• Order number
• Customer name
• Registered mobile number
• Photographs of the product
• Photographs of the packaging
• Video evidence, where requested
• Reason for the return

Rahul Enterprises HYD does not provide return pickup for customer-initiated returns. If a return is approved, the customer is responsible for packing the product securely, arranging transportation, paying all return shipping and handling charges, and ensuring the product reaches us safely.

Once the returned product reaches us it will be inspected and must meet all return conditions specified in this policy. If the product is found to be used, installed, damaged, altered, modified, cut, drilled, assembled, missing parts or packaging, or otherwise unsuitable for resale, the return may be rejected and no refund will be authorized.

A refund will only be considered when:

• The return request has been approved by Rahul Enterprises HYD.
• The product has been returned by the customer.
• The product reaches Rahul Enterprises HYD safely.
• The product is 100% unused and undamaged.
• The product remains in its original condition.
• The product satisfies all other requirements of this policy.

Where a refund is approved, it will generally be processed to the original payment method used for the purchase. The time required for the amount to reflect may depend on the payment gateway, bank or financial institution.

If the product is received in a damaged condition, the customer must contact us within 24 hours of delivery with clear photographs and/or video evidence of the product, the packaging, the shipping package and the visible damage. If the damage is verified and the claim approved, we may offer an appropriate resolution such as replacement, subject to availability.

If the customer receives a product different from the product ordered, the customer must contact us within 24 hours of delivery. Verification may require photographs, videos and order details.

If a product is found to have a manufacturing defect, the matter may be subject to the applicable manufacturer's warranty, which may include repair, replacement, warranty service or another remedy provided by the manufacturer. A manufacturing defect does not automatically entitle the customer to a refund.

The following products may not be eligible for return or refund:

• Custom-made products
• Specially ordered products
• Products procured specifically for a customer
• Cut-to-size products
• Products that have been cut or modified
• Installed products
• Used or damaged products
• Altered or modified products
• Products missing original packaging or components
• Products subject to manufacturer-specific non-returnable conditions
• Any product specifically identified as non-returnable on the product page, quotation or invoice

Customers are responsible for checking product specifications, dimensions, colour, finish, compatibility and intended application before placing an order. We recommend contacting our team if clarification is required before purchasing.

Rahul Enterprises HYD, Lane besides Haldiram's / Ashok Leyland, Near MMR Garden, Old Bowenpally, Secunderabad – 500011, Telangana, India.

Phone: 7981055007 / 9849005007 / 8978690070 · WhatsApp: 7981055007 · Email: info@rahulenterpriseshyd.com